REFUND POLICY

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Any questions or concerns, please contact ~ Citizen Science LLC at admin@citscience.com

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We have a no hassle return policy and will take a product back within those 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Discounted / promotional items are purchased “as is”. Exchanges are offered in cases of defective product and will be replaced at no cost to the customer. Refunds are not accepted on discounted / promotional items.

Late or missing refunds

(if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@citscience.com

Shipping

Before returning any products, please let us know via admin@citscience.com in case we don’t receive your package.

 

To return your product, you should mail your product to: Citizen Science LLC, 30 North Gould Street, Suite 20460, Sheridan, WY 82801 USA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $49, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Any questions or concerns, please contact ~ Citizen Science LLC at admin@citscience.com